Privacy Policy
Last updated: 6 July 2026
Vocara (“we”, “us”) is operated by Lingwei Wu (ABN 24 426 726 719), based in Australia. This policy explains what information we collect when you use the Vocara desktop application and the vocara.im website, how we use it, and the choices you have. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The short version
- We do not permanently store your game audio. Audio is streamed for live transcription and translation while a session is active, then discarded.
- Your transcript history lives on your device, not on our servers. You can delete it anytime.
- We never sell your personal information.
Information we collect
Account information. When you create a Vocara account, we collect your email address and, if you sign in with Google, the basic profile information Google shares (your email and name). We use this to create and secure your account. We do not store passwords — sign-in uses one-time email codes or Google sign-in.
Subscription and payment information. Payments are processed by Stripe. We receive your subscription status, plan, and billing country from Stripe. We never see or store your full card number or other payment credentials.
Usage information. To operate free-tier limits and subscriptions, we record session metadata: when a captioning session started and ended, its duration, the game profile and language pair used, and counts such as the number of translations performed. This metadata does not include the content of what was said.
Support communications. If you email us, we keep the correspondence so we can help you.
Game audio, captions, and translation
When a captioning session is active, your game’s audio is streamed from your device to our relay server, which forwards it to our speech-recognition provider (Deepgram) for transcription and to our translation provider (OpenAI) for translation. The resulting captions are sent back to your device and displayed in the overlay.
- Audio is processed in transit for the sole purpose of producing captions. We do not permanently store your audio on our servers.
- Caption text (transcripts and translations) is saved as local history on your device only, so you can review past sessions. You can delete individual sessions or all history from within the app at any time. Uninstalling the app or deleting its data folder also removes this history.
Game voice chat may include the voices of other players. Please use Vocara in accordance with the rules of the game you are playing and the laws that apply to you.
Third-party service providers
We share information with the following processors, only to the extent needed to provide the service:
| Provider | Purpose | What they process |
|---|---|---|
| Deepgram | Speech-to-text transcription | Streamed session audio |
| OpenAI | Translation of transcribed text | Transcribed caption text |
| Stripe | Payments and subscription management | Billing details, subscription status |
| Supabase | Hosted database | Account and usage records |
| Resend | Transactional email (sign-in codes) | Your email address |
| Cloudflare | Website hosting and email routing | Standard web logs, support email routing |
| Fly.io | Application server hosting | Data transiting our relay server |
Some of these providers process data outside Australia (primarily in the United States). Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
Data retention
- Audio: not retained after processing.
- Account and usage records: retained while your account is active. If you ask us to delete your account, we delete or de-identify your records within 30 days, except where we must keep them for legal, tax, or accounting reasons.
- Local transcript history: retained on your device under your control.
Security
We use encryption in transit (TLS) for all connections between the app, our servers, and our providers, and we restrict access to production systems. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss, and unauthorised access.
Your rights
You may request access to, or correction of, the personal information we hold about you, or ask us to delete your account, by emailing support@vocara.im. If you have a privacy concern, contact us first and we will respond within a reasonable period. You may also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Children
Vocara is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.
Changes to this policy
We may update this policy as the service evolves. We will post the updated version on this page and update the date above. Material changes will be highlighted in the app or by email.
Contact
Questions about privacy: support@vocara.im
Vocara is operated by Lingwei Wu (ABN 24 426 726 719), Australia.